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MANAGERS PHASED IT

Hyundai Sweden went for a phased project, leading to three major go-lives, where the Finance department was first to use the new system. The car department followed shortly thereafter and finally, the Service market department (spare parts, accessories etc.).

USERS BOUGHT IT

The users had been involved since the early selection part of the project, and in designing the go-live solution. They received proper training and post go-live support. The novelty of an integrated environment did take them out of their comfort zone in the beginning, but adapting was easy when they realised that work in the new system was both more effective and more fun.

THE FRANCHISE FANCIED IT

For Hyundai, it is important that the franchise offers great service to its customers.

The Annata IDMS implementation certainly improved the service processes, providing workers with relevant data at all times.

"By implementing Annata IDMS to support our customer centric business processes, Hyundai in Sweden is currently ranked #1 by Swedish Auto dealers for outstanding web support, outranking all other brands (importers) on the Swedish market. This sends a strong message to us and our customer community, saying that all of us are reaping benefit from our focused investment in the right technology, the right partnerships and the right solutions. Annata IDMS has proven it's point, the votes are in."

Thomas Joelsson, CIO, Hyundai Bilar AB, Sweden.

IMMEDIATE CHANGE!

As testified, dealers and workshops have clearly expressed their satisfaction with the part of the solution that they are using on a day-to-day basis. Dealers order cars and monitor their status.

Workshops order spare parts and track their progress. Paper invoices have been replaced with digital invoices, to the benefit of both economy and environment.

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